Return & Refund Policy

At 86 Cold Press, we take great care in producing and delivering high-quality, perishable products. Due to the nature of our offerings, we’ve established the following policy to ensure transparency and fairness for both our customers and our operations.

Replacements

We are committed to addressing valid concerns regarding delivery or product quality. Replacements may be offered under the following conditions:

Stolen Deliveries
If an order is believed to have been stolen, we require visual proof from a doorbell or property security camera. Upon receipt of this evidence, a replacement will be issued on the next scheduled delivery day. Due to the nature of our production process, next-day replacements are not available.

Delayed Deliveries Resulting in Spoilage
Orders are scheduled to be delivered between 5:00 a.m. and 8:00 a.m. If an order arrives after 8:00 a.m. and was not able to be retrieved in a timely manner, we will offer either a replacement or a refund. However, if the order was delivered before 8:00 a.m. and was left unattended, we are not able to offer a refund, replacement, or store credit.

Temperature Concerns
All orders are delivered in insulated packaging with ice packs, and additional measures are taken during warmer months. If a customer receives a product that is not cold and notifies us within 12 hours of delivery, a replacement may be scheduled for the next delivery day.

Refunds and Store Credit

Whenever possible, we issue store credit in lieu of refunds. Store credit allows us to honor customer concerns while maintaining the sustainability of our small-batch production model. Credits are issued in accordance with Kansas law and are valid for up to five years.

Refunds are typically reserved for first-time customers or for cases where a replacement is not feasible. If a claim is submitted without sufficient documentation or verification—such as reports of theft without security footage—store credit may be extended at our discretion. Cash refunds will not be issued in these instances.

Limitations and Ineligible Claims

Personal Taste Preferences
We do not provide refunds or store credit for products that do not meet individual taste preferences. We offer opportunities to sample a variety of items at local markets and events for this purpose.

Unattended Deliveries Made On Time
Customers agree, at the time of ordering, to be available to receive their delivery between 5:00 a.m. and 8:00 a.m. If an order is delivered within this window and left unattended, we cannot assume liability for spoilage or loss and will not issue refunds or credit.

Request Timing
Refund or replacement requests must be made:

• At least 24 hours prior to the scheduled delivery date for cancellations.

• Within 12 hours following delivery for any claims related to product quality, theft, or temperature concerns. Supporting documentation may be required.

Non-Refundable Items

Due to the perishable nature of our products, returns are not accepted. However, if an allergy, dietary concern, or similar issue arises, customers may request a product exchange of equal or lesser value, pending availability.

Customers are encouraged to leave out a cooler or other insulated container if they anticipate being unavailable at the time of delivery. Our delivery team is instructed to follow all notes provided at checkout.